Day 1
Nothing is better than a live real demonstration of your team at work in a real customer interaction.
The mystery shop experience starts from the very moment that the customer interacts with your organisation, be it through the first email and telephone.
A live visit is booked and covertly recorded with a high quality audio and video pin camera.
Any follow up correspondence is also recorded.
A complete analysis is then conducted based on performance and is marked out of 100 based on industry standards and benchmarks.
Day 2
It is also possible for Hotelisation to book in a follow up day to review the recording with the member of staff and set up further role plays on a 1-2-1 basis to cement learnings and improvements as a result of the live demonstrations.
The recording and analysis is then presented to you.